Any successful club manager understands that ensuring a premier member experience is the most important part of overall operations. From first impressions to finishing touches, an enjoyable member experience is essential in order to retain existing members, attract new members and remain a cut above
Editor’s note: This article is adapted from NCA’s upcoming publication, HR Management: Best Practices for Private Clubs, to be released this spring. See our website at www.nationalclub.org for more details about this new resource. One of the most essential, effective and overlooked elements of club operations is
The employment world of yesterday is slipping away. Since the start of the Great Recession, many workers were simply happy to have a job, and even top talent had trouble finding greener pastures. Now, as the economy slowly finds its feet once more, clubs must
A recent issue of this magazine featured a review of National Labor Relations Board (NLRB) regulatory actions and rulings, highlighting government efforts to expand awareness of labor rights and facilitate union organizing efforts. That article emphasized managerial education on legal compliance and best practices to
One of the best ways to lower employee turnover is to improve employee retention efforts and those elements of the workplace that directly improve employee engagement. While there are many factors that contribute to employee retention, retention ultimately hinges on employee satisfaction, engagement and loyalty.
With the holiday season underway, many clubs may be planning on giving gifts to their employees. Clubs should keep in mind the Internal Revenue Service (IRS) rules regarding gifts to employees. A club’s method of gift-giving usually determines whether or not holiday gifts will be
Sam, a 55-year-old male league tennis player, comes to the fitness center three days a week for strength training. His trainer, John, has him perform an exercise that he has found successful with his high school football players. While training, Sam hears a “pop” in
As American society becomes increasingly more casual, both at home and in the workplace, setting standards for professional attire in the business world has become increasingly more difficult. Different people have different views on what counts as “professional attire,” and what certain individuals may or
While private clubs may be created by or their members, they are maintained and cultivated by the hard work of their employees. Just as the employees carefully support the health of their club—making sure the grass is properly seeded and trimmed, ensuring the food is
Employee benefits make up an important element of competitive compensation packages. Oftentimes, attractive benefit packages can help employers attract the best job candidates and retain top-performing employees—even if the salary may be the same or better elsewhere. Comprehensive benefit packages can help build employee loyalty