Imagine working diligently to ensure that your club is always legally compliant. You have spent time speaking to your attorney, researching best practices in the club industry, and even looking into the rules and regulations yourself. Then, you receive notice from the government that what
As you can see from the breadth of subjects focusing on club dining and food and beverage within this issue of Club Trends, a lot goes into putting together a great food program. Purchasing, menu planning, preparation and cooking, facility design and scheduling are just
On July 15, DOL issued its new interpretation for employee/independent contractor (IC) classification and it could have a significant impact on clubs that utilize caddies or any “independent contractors.” Under this new guidance, DOL requires club leaders to consider a multi-factor “economic realities” test to
DOL Issues New Guidance on Employee/Independent Contractor Classification For some time, the Department of Labor’s (DOL) Wage and Hour Division has been working on establishing better guidance for the classification of workers as either employees or independent contractors (ICs). On July 15, DOL issued its
Private club dining is renowned not only for the quality of the food but also for the ambiance and service. While the menu options are best left to the chef, the service expectations inherent in club dining lie with the waitstaff. Members and guests expect
Q. What are some of the fundamentals of high functioning service cultures? Exceptional service experiences are personal, anticipatory and emotional. When one experiences extraordinary service, it stirs a series of emotions—gratification, satisfaction and excitement and hopefully brings a smile to one’s face. In the best
<div class="nw_lotus" data-mce-style="height: 0; line-height: 0; font-size: 0; background-color: transparent;" style="color: The Internal Revenue Service (IRS) and state agencies are increasing their enforcement actions against employers with respect to worker classification issues. In recent years, the worker classification issue has become an extremely hot topic
What is an Enhanced “Member Experience” And How Do You Create It? Member experience is the way in which the club takes the member on a continuous journey that makes the member feel enthralled, satisfied, justified, respected, served and cared for according to his or her
Discussions about performance reviews have been under fire in recent years. While some employers find more frequent, less formal evaluations to meet their needs, annual performance reviews can be beneficial if they are conducted using best practices including: regular feedback from managers and performance goals
At the 11th Annual National Club Conference in beautiful San Francisco, one education session was a panel whose topic was “Outsourcing Strategies for Club Success.” As I listened to the panel, it brought me back to my days with a large national consulting and professional