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Tag: workforce

Club Director Spring 2024: Staff Satisfaction

View Publication FEATURES Staff LongevityBuilding blocks to keeping staff for the long-term. The State of NCALook at the new direction we are taking, for all private clubs. Bridging the Communications GapStrategies to engage the next generation in club life. High Touch Goes High TechSee the

Making the Workplace Work Better

Nearly two-thirds of respondents to the Outlook 2024 Pulse Survey chose workforce issues as their greatest area of concern when choosing from a list of factors that could affect their clubs in 2024 and the remainder of the decade. A separate open-ended question about the

2022 Club Benchmarking Labor Survey

DIFFICULTY ATTRACTING and retaining staff and upward pressure on hourly wages have challenged the private club industry the last several years. In August 2022, Club Benchmarking (CB) conducted a labor survey to quantify the extent to which clubs have been affected by those challenges and

The Pandemic, Club Staffing, and What We Can Do

AFTER TWO YEARS on the pandemic roller coaster, the club industry is facing a paradox of people—specifically members and employees—that poses a threat to club culture. On the member side, many clubs have been surprised to find themselves in a position of strength after two

The Fun Is Good Philosophy

I love the Peter Drucker quote “Culture eats strategy for breakfast.” I’ve always been a firm believer that when a well-defined, clearly communicated, customer and employee-centric culture exists, great things follow! Simply put, it’s all about rediscovering what’s important in business (and life) and acting

The Long and Short of Worker Shortages

IN MY ROLE with the National Club Association (NCA), I have the good fortune of speaking with club managers across the country nearly every day. I have also served on the board of my country club for the past eight years, so no matter the