Since we were children, we have tried to change the behavior of others. As general managers and leaders of clubs, that effort continues unabated today. Now our aim is to improve the performance of staff, members, ourselves and our boards. With such a constant stream
The landscape of people leadership is ever-evolving, and clubs must adapt to ensure that their leaders thrive. A recent leadership survey highlighted that 86% of people leaders feel that the criteria for success has shifted in the past five years, while many organizations haven’t adapted.
Whether you realize it or not, you are always paying for training. You could be paying for it through turnover or mistakes or, preferably, by planning ahead and investing intentionally. As former operational executives, we understand better than most how “You can’t see the forest
As we continue to navigate an increasingly competitive talent landscape, clubs are placing more emphasis than ever on the attraction, recruitment, and retention of staff, while also implementing more comprehensive performance management systems. Club managers must now prioritize, measure, and benchmark human-capital metrics to ensure
Creating service excellence requires careful planning and strategy. In my time in club management, and now as a consultant, I find that clubs demonstrating the highest level of success have, at some point, conducted a 360-degree evaluation of their operations. They identify deficiencies and work
While the pandemic posed unprecedented obstacles for sustaining performance excellence, results of a new Pulse Survey show clubs have been more than up to the task. Management is evolving. New trends and insights provided by innovative strategies, new technology, societal shifts For the Excellence in
The latest trends in workforce and workplace management are reshaping staff development in all organizations and having a direct effect on the way clubs find and retain top talent. Management is evolving. New trends and insights provided by innovative strategies, new technology, societal shifts and
On July 2, 2024, the Occupational Safety and Health Administration (OSHA) published a Notice of Proposed Rulemaking on “Heat Illness Prevention in Outdoor and Indoor Work Settings.” Public comments on the rule from interested parties are due on Monday, December 30, 2024. OSHA will also
