Nearly two-thirds of respondents to the Outlook 2024 Pulse Survey chose workforce issues as their greatest area of concern when choosing from a list of factors that could affect their clubs in 2024 and the remainder of the decade. A separate open-ended question about the
All racquet sports have seen a surge in popularity within the club industry in recent years. Tennis and pickleball are booming in participation and programming throughout the country, and other racquet sports such as platform tennis, POP tennis and padel, while more regional in popularity,
DIFFICULTY ATTRACTING and retaining staff and upward pressure on hourly wages have challenged the private club industry the last several years. In August 2022, Club Benchmarking (CB) conducted a labor survey to quantify the extent to which clubs have been affected by those challenges and
AFTER TWO YEARS on the pandemic roller coaster, the club industry is facing a paradox of people—specifically members and employees—that poses a threat to club culture. On the member side, many clubs have been surprised to find themselves in a position of strength after two
While inflation, gas prices and the state of the economy are all real issues, among the most concerning issues for the private club industry is labor and what it will look like in the future. Club executives are grappling with the number of open staff
I love the Peter Drucker quote “Culture eats strategy for breakfast.” I’ve always been a firm believer that when a well-defined, clearly communicated, customer and employee-centric culture exists, great things follow! Simply put, it’s all about rediscovering what’s important in business (and life) and acting
There’s no denying the pandemic we have all faced the past two years has had a huge effect on our lives. We’ve had to face change—that dreaded word! Lots of change! And this change has created issues nationwide that we are still dealing with today.
The Great Resignation, the Lie Flat economy, the Great Reshuffle, the Great Rift—whatever you want to call it, the way human beings around the globe interact with their workplace has changed, permanently. The events of March 2020, when the COVID-19 pandemic hit the U.S. in
IN MY ROLE with the National Club Association (NCA), I have the good fortune of speaking with club managers across the country nearly every day. I have also served on the board of my country club for the past eight years, so no matter the
The Diversity, Equity and Inclusion (DEI) Committee of the National Club Association (NCA) developed talking points and a DEI blueprint as a guide for clubs to use in their own DEI efforts. These documents are a starting point for clubs and should be considered, customized