Whatever standards private clubs may adopt, few can deny that success and excellence are based heavily upon outstanding member service. While some clubs may offer extensive amenities and others may not, the quality of service is a universal equalizer within the industry. At its heart,
With the unemployment rate at 8.6 percent, leaving 13.9 million unemployed Americans nationwide looking for work, the 12.8 million-worker restaurant industry shouldn’t seem to have difficulty filling positions. But, all that might be about to change. Economic improvement is on the horizon, and many believe
To help you gain a better understanding of successful approaches to interviewing, Rick Johnson, founder of CEO Strategist, LLC, recommends a list of eight major interview areas and provides example questions for each: Level and Complexity of Work “What did your job at XYZ Company
In tough economic times, perks, bonuses and benefits are often the first thing to go. Unfortunately, a lack of benefits can have a highly detrimental effect on workplace morale and employee retention. To compensate, HR professionals are coming up with new ways to provide benefits
The workplace is aging. Baby Boomers make up a substantial portion of the workforce, and the knowledge and expertise that often comes with years in the business is a valuable resource for many companies. Several new studies highlighting the desire to retain older workers and
Labor and employment-related legal actions are weighing heavily on the minds of many senior executives. By focusing on proactive and preventative steps, employers can avoid liability and the resulting claims. Employers often make choices and decisions that have consequences; but we can learn from our
The “Gold Standard” for club service is often elusive, always pursued, and anything but standard. Truly exceptional service is that which adapts itself to each and every member, while still harkening back to the unique culture of the private club at hand. Achieving this
Legitimate workers comp claims can cost your business big money. Fraudulent claims can drive up your costs even more and for years ahead. What are the most likely ways employees can claim bogus workers comp? Following are claims to give special attention to: Back and
Social media applications such as blogs, social networking, and video sharing have surged in popularity over the past few years, and, in one form or another, are now used by employees in almost every workplace. According to its own statistics, Facebook, the most popular social
Workplace benefits trends continue to hold significant importance for the stability and health and financial security of employees. As reported in the fall 2010 issue of Club Director, employee benefits have weathered the economic storm with only modest reductions. The findings, based on the 8th annual Study