“Culture” can be a broad term, encompassing many intangible elements of what it means to work at and be a member of a private club. Culture affects everything from the club’s distinct style of service and member interaction to its signature events and offerings. Finding
Private clubs thrive when employees are at their best. Happy, engaged workers provide the kind of excellent member service that truly sets clubs apart. While it’s easy to see what can make employees unhappy, putting your finger on how to actually engage them in their
Clubs often pride themselves on exceptional member service. In an environment where member satisfaction is integral to success, the club must rely heavily on the performance of its employees to prosper. While not all employees may be member facing, all play an important role in
With the federal government unable to deal with America’s broken immigration system, many states have taken it upon themselves to ensure that the immigration laws now on the books are followed. To that end, Governor Nathan Deal (R) signed a bill into law last year
Employee training can be conducted in two primary ways: on the job or off the job. On-the-job training is most common, enabling the trainee to work with an experienced employee or trainer to work through issues in the actual work setting—helping to improve performance, learn
In the private club world, service and culture are vital to making the member experience worthwhile. For employees to best serve both the club and its members, employees should have a broad understanding of the club, its members’ needs, and their own place within the
The I-9 Form sets forth a list of acceptable documents that an employee can use to verify their identity and employment eligibility, and employees are entitled to select which documents from the list they wish to present. The acceptable documents are broken up into Lists
Immigration continues to be a hot button issue around the country, and many employers are under increased scrutiny regarding potential hiring of illegal immigrants. According to the Immigration Reform and Control Act of 1986, all employers, including private clubs, are required to verify that all
In recent months, news about unions and union organizing efforts has been steadily creeping up above the fold. A large part of the discussion—especially within the private club industry—has centered on the National Labor Relations Board (NLRB or Board). The NLRB is a five-member agency
In a major victory for private clubs, the National Labor Relations Board (NLRB) has decided to delay the January 31, 2012 implementation date of the new “Notification of Employee Rights Rule.” This rule requires all private clubs to display a new poster describing an employee’s