It is that time of year again when clubs, like many businesses, move to holiday schedules. As always, it is important to determine the proper pay for employees during holiday periods. Keeping up with the developing wage and hour laws is difficult. With both state
A private club is a remarkably complex small business. It’s home to multiple enterprises such as a restaurant, tennis center, gym or a golf course that would otherwise serve as stand alone small businesses out in the community. With so many moving parts that are customer service centric, detail oriented and fast-paced, it’s crucial
If the saying, a team is only as good as its weakest link holds true, the club industry, and the U.S. economy as a whole, may be in danger. This is because currently, 70 percent of American employees are not working to their fullest potential.
Editor’s note: The following article is adapted from NCA’s newest publication, HR Management: Best Practices for Private Clubs. One of the goals in most organizations is to maintain a strong, engaged and productive workforce. When employee turnover is high, clubs face numerous added costs in terms
Any successful club manager understands that ensuring a premier member experience is the most important part of overall operations. From first impressions to finishing touches, an enjoyable member experience is essential in order to retain existing members, attract new members and remain a cut above
Editor’s note: This article is adapted from NCA’s upcoming publication, HR Management: Best Practices for Private Clubs, to be released this spring. See our website at www.nationalclub.org for more details about this new resource. One of the most essential, effective and overlooked elements of club operations is
The employment world of yesterday is slipping away. Since the start of the Great Recession, many workers were simply happy to have a job, and even top talent had trouble finding greener pastures. Now, as the economy slowly finds its feet once more, clubs must
A recent issue of this magazine featured a review of National Labor Relations Board (NLRB) regulatory actions and rulings, highlighting government efforts to expand awareness of labor rights and facilitate union organizing efforts. That article emphasized managerial education on legal compliance and best practices to
One of the best ways to lower employee turnover is to improve employee retention efforts and those elements of the workplace that directly improve employee engagement. While there are many factors that contribute to employee retention, retention ultimately hinges on employee satisfaction, engagement and loyalty.
With the holiday season underway, many clubs may be planning on giving gifts to their employees. Clubs should keep in mind the Internal Revenue Service (IRS) rules regarding gifts to employees. A club’s method of gift-giving usually determines whether or not holiday gifts will be