What is an Enhanced “Member Experience” And How Do You Create It? Member experience is the way in which the club takes the member on a continuous journey that makes the member feel enthralled, satisfied, justified, respected, served and cared for according to his or her
Discussions about performance reviews have been under fire in recent years. While some employers find more frequent, less formal evaluations to meet their needs, annual performance reviews can be beneficial if they are conducted using best practices including: regular feedback from managers and performance goals
At the 11th Annual National Club Conference in beautiful San Francisco, one education session was a panel whose topic was “Outsourcing Strategies for Club Success.” As I listened to the panel, it brought me back to my days with a large national consulting and professional
Employee Handbooks can be helpful to any employer to manage employees’ expectations. Policy language can also help define a scope for management’s actions in running the business and directing employees. It is important that policies be readable and understood. Often it is a handbook, which
Expect to find it more difficult for clubs to attract and retain a strong staff. This prediction comes from NCA’s recent Navigating the Future research project, which surveyed Delphi panelist experts to forecast upcoming industry trends and offer expertise. Its findings reveal that with numerous
In recent years, a Watson Wyatt survey uncovered a startling statistic: more than 50 percent of employers polled said they had no formal strategy for employee retention. The survey further noted that workplaces that demonstrate the value they place in their employees and that put
“Talent wins games, but teamwork and intelligence wins championships.” — Michael Jordan We have all heard the many wonderful and witty quotes about teamwork—the importance and the power of it and the undeniable results it can bring. We know it is important and necessary in
Workplace class action litigation is in a state of flux. The events of the past year in the workplace class action world demonstrate that the array of bet-the-company litigation issues that businesses and clubs face are evolving on a landscape that is continuing to undergo significant
In general, a better-trained employee is a more effective employee. In order for a club team to operate like a well-oiled machine, training must be thought of as an ongoing initiative rather than a one-off first week requirement. In the New Year, set goals, train
As the holiday season approaches, NCA reminds club members and officials to be aware of Internal Revenue Service (IRS) rules regarding gifts to employees. A club’s method of gift-giving usually determines whether or not holiday gifts will be viewed as taxable wages. The IRS considers