Club Director Reference Series
The Club Director Reference Series of technical publications is the club industry’s most trusted source for tax, privacy, legal, financial and policy information. NCA members receive this resource when they join. The individual monographs listed below provide models on issues including how to establish bylaws and rules for clubs, committee and membership guidelines,
Staffing Challenges and Opportunities: Strategies to Ramp Up Your Workforce
In the midst of every crisis, lies great opportunity. – Albert Einstein The hospitality world, specifically the private club labor market, has been turned on its head. KOPPLIN KUEBLER & WALLACE recently completed several weeks of recruitment efforts in the Las Vegas area, making major
Challenging Conversations: Women and Negotiations
Women have made incredible strides in the workforce. Since the 1970s, their participation in both the workforce and in education has dramatically increased. Today, according to the U.S. Bureau of Labor Statistics, women outnumber men in college education across all degrees (bachelors, masters and doctorate), and
Process vs. People . . . and the Winner Is?
I OFTEN ENGAGE in conversation and even debate the question of what comes first: process or people? Should we focus on recruiting, hiring and retaining the right people or on improving business processes? Early in my career, I was always frustrated as to why people did
Head of Club Compensation: GMs, COOs and CEOs
IN A REGRESSION ANALYSIS of compensation for club general managers nationwide, total operating revenue and the GM’s tenure explained 87% of the variation in total compensation. Other variables including initiation fees, full time equivalent employee count and cost of living index can be added to explain
How can we measure and manage employee engagement?
ACCORDING TO THE BUREAU OF LABOR STATISTICS, in October 2019 the US unemployment rate was 3.6 percent—the lowest reported since 1969. It is a job-seeker’s market and the situation is pushing employers to rethink what it takes to attract and retain talented, enthusiastic team members.
Legislative Efforts to Help Club Staffing: Why Seasonal Visas Remain a Mainstay at Many Private Clubs
STAFFING. HIRING. TURNOVER. OVERTIME. CONTRACT LABOR. These six words have become the focal point of my conversations with clubs across the country. All of us in the H-2B industry seem to be struggling with the same issues of adequately staffing your clubs to ensure that you
Knock, Knock: Is your Club ready for a Government Audit or Site Visit?
Is your club ready for a government audit or site visit? While neither one of these scenarios is something that anyone wants to think about, it is imperative that your club is ready in this time of enhanced government scrutiny on organizations that employ foreign
Willoughby Golf Club Benefits from GMs Well-Executed Career Pivot
Willoughby Golf Club is located within a private, gated community of 375 single-family homes with meticulously maintained South Florida vegetation surrounding natural lakes and wetlands. Serving 678 members with about 60 full-time staff and 120 seasonal staff, the club has a beautiful Arthur Hills golf