There’s no denying the pandemic we have all faced the past two years has had a huge effect on our lives. We’ve had to face change—that dreaded word! Lots of change! And this change has created issues nationwide that we are still dealing with today.
The Great Resignation, the Lie Flat economy, the Great Reshuffle, the Great Rift—whatever you want to call it, the way human beings around the globe interact with their workplace has changed, permanently. The events of March 2020, when the COVID-19 pandemic hit the U.S. in
IN MY ROLE with the National Club Association (NCA), I have the good fortune of speaking with club managers across the country nearly every day. I have also served on the board of my country club for the past eight years, so no matter the
The Diversity, Equity and Inclusion (DEI) Committee of the National Club Association (NCA) developed talking points and a DEI blueprint as a guide for clubs to use in their own DEI efforts. These documents are a starting point for clubs and should be considered, customized
Let’s say employees at your club are represented by a labor union, perhaps it’s the kitchen staff or the grounds crew. You’ll typically have a wide array of employment terms and work rules spelled out in a collective bargaining agreement. For example, wage classifications and
Baltimore Country Club (BCC) in Maryland was experiencing an all too familiar problem: too many job openings with too few applicants. While being incredibly active with online job sites, the needle wasn’t moving, and the staff was growing tired. BCC COO and General Manager Kent
Clubs are struggling with an unprecedented labor shortage. As a result, more clubs are turning to foreign nationals to fill vacancies. It was not long ago that the only clubs that utilized foreign nationals were larger ones in traditional seasonal areas (e.g., Southeast Florida, Nantucket,
There has been a lot of talk about inflation since the passage of the recent stimulus measures injected trillions of dollars into the economy. Workers are demanding higher wages and can do so due to the sharp increase in demand as the economy recovers and
As the economy continues to experience labor shortages and COVID-19 vaccine mandates, private sector unions that for decades saw membership declines had gains in 2020. The Bureau of Labor and Statistics reports that the percentage of American workers who belong to a union showed an
During our search and consulting assignments we are often asked to advise the club on compensation packages, either to formulate an attractive package for a new manager or to evaluate whether their current manager’s compensation is keeping up with the market. In either case, clubs should regularly