The “Gold Standard” for club service is often elusive, always pursued, and anything but standard. Truly exceptional service is that which adapts itself to each and every member, while still harkening back to the unique culture of the private club at hand. Achieving this
Legitimate workers comp claims can cost your business big money. Fraudulent claims can drive up your costs even more and for years ahead. What are the most likely ways employees can claim bogus workers comp? Following are claims to give special attention to: Back and
Social media applications such as blogs, social networking, and video sharing have surged in popularity over the past few years, and, in one form or another, are now used by employees in almost every workplace. According to its own statistics, Facebook, the most popular social
Workplace benefits trends continue to hold significant importance for the stability and health and financial security of employees. As reported in the fall 2010 issue of Club Director, employee benefits have weathered the economic storm with only modest reductions. The findings, based on the 8th annual Study
In addition to all of their other duties, managers are squarely charged with keeping the team “charged-up.” Have you ever witnessed the performance of someone who was personally challenged in the motivation department as they attempted to motivate others by word or deed? It takes
This article is the second in a special six-part series commemorating the 50th anniversary of the National Club Association. Over the years, NCA has kept the private club industry informed, engaged and protected from legislative, regulatory and legal issues that threatened the rights and privileges of
42% of employees are satisfied with benefits, up 5% since the recession The 8th annual Study of Employee Benefits Trends, conducted by MetLife in late 2009, indicates that employee benefits have weathered the economic storm with only modest reductions in most cases. Although many employees experienced
Dear Club Members, NCA would like to encourage you to participate in the National Golf Course Owners Association (NGCOA) 2010 Compensation & Benefits Survey. Since the last study in 2008, dramatic economic changes may have forced some private clubs to make some difficult choices with
The way a golf club assigns, pays and supervises caddies can determine whether a caddie is classified as an employee or an independent contractor. Because a caddie will rarely have any significant business or financial risk in connection with his or her activities as a
Adapted with permission from the December 2008 / January 2009, Volume 23 Number 7 issue of The Bottomline, the journal of Hospitality Financial and Technology Professionals (HFTP). Learn more at www.hftp.org. Since the private club industry has typically seen some lag in feeling the effects of the