I love the Peter Drucker quote “Culture eats strategy for breakfast.” I’ve always been a firm believer that when a well-defined, clearly communicated, customer and employee-centric culture exists, great things follow! Simply put, it’s all about rediscovering what’s important in business (and life) and acting
There’s no denying the pandemic we have all faced the past two years has had a huge effect on our lives. We’ve had to face change—that dreaded word! Lots of change! And this change has created issues nationwide that we are still dealing with today.
The 2022 National Club Conference, hosted in beautiful and historic Charleston, S.C., May 15–17, was one for the record books. NCA’s most attended Conference brought together the community’s top club leaders and industry partners for three days of extraordinary experiences and superior speakers. Attendees heard
For Steve Cummings, CCM, CCE, of the Harvard Club of Boston, “creative consistency” has been the driving principle behind his career success— and Excellence in Club Management honors. All club managers—and those in city clubs in particular—had to navigate a course strewn with a sudden
IN MY ROLE with the National Club Association (NCA), I have the good fortune of speaking with club managers across the country nearly every day. I have also served on the board of my country club for the past eight years, so no matter the
AS A NATION, we’ve undergone numerous political and economic changes in the last three years. The House of Representatives and Senate flipped from Republican to Democratic control. The presidency flipped from Republican to Democratic. Our economy was effectively shut down due to a pandemic and
HOSTING A MAJOR golf championship is typically a onceinalifetime experi ence. I have been fortunate to host three major golf championships, two PGA Championships, one U.S. Open, two Tour Championships, a Senior PGA Champion ship and a U.S. Men’s Amateur Champi onship during my 27
IT WAS A TRUE PLEASURE to meet so many of you at the 2022 National Club Conference in Charleston! Meeting so many of you at the Conference made for a fabulous formal introduction to the National Club Association (NCA). Since joining the NCA staff in
Clubs need cash to operate and simply looking at your club’s cash balance isn’t enough. Measuring and monitoring liquidity are critical to understanding your ability to meet your obligations and invest in your future. Monitoring liquidity on a monthly basis makes it easier to stay
This blueprint is a tool for club leaders (both management and board members) to evaluate our clubs’ policies and procedures to create programs and guidelines to hire the best staff and offer opportunities for advancement, to ensure a vibrant membership group, find vendors who follow