The Club Technology study was conducted with support by Hospitality Financial and Technology Professionals (HFTP®). NCA members will receive the full report in April 2018. Learn more about HFTP at hftp.org. Following a study in Spring 2017 on the state of club technology and timing
Often at the forefront of club legal challenges are issues such as overtime, the Waters of the U.S. rule and health care, among others, that may mean wholesale changes to club operations. However, other issues that appear innocuous in comparison can be equally harmful and put
Privacy regulations in the European Union (EU) have long been considered some of the world’s toughest, and those laws are now becoming more stringent—even for U.S. organizations and even for private clubs. The EU’s General Data Protection Regulation (GDPR), adopted in April 2016, requires all
The risks of misclassifying independent contractors vary from state to state, but, in general, the consequences can include the following. Claims for unpaid minimum wage and overtime – If the cash payments are determined to be gratuities rather than wages, then the club could be
Shifting board focus from the income statement to the balance sheet is a critical first step in addressing the issue of sustainable financial success for your club. In this edition of Data Mining, we look to the balance sheet for information about the club’s PPE
WHEN I STARTED working in the private golf and country club industry more than 40 years ago, golf, cards in the men’s locker and dressy family dinners in a dining room of white tablecloths, hunter green carpet and burgundy chairs were the status quo. Clubs
There are many reasons to be optimistic about city clubs. First, cities are growing again, powered by the intensely urban millennials and, in many cases, older baby boomers who also want to experience the excitement of city living. Second, many city clubs went away over
A bleary-eyed Keith Richards awoke with music in his head. He switched on the recorder and laid down the riff that everyone now knows to be the lead-in for “(Ain’t Got No) Satisfaction.” And, then, promptly fell back asleep. “When I woke up in the
Member satisfaction and member loyalty are related, but the terms are not interchangeable. Ask yourself this question: Are your club’s most loyal members always satisfied? Probably not. Loyal members are often the first to offer constructive criticism when an amenity or service misses the mark.
Discount programs may result in short-term increases in membership sales but, when used as the club’s only approach to growth, this practice can have a long-term negative impact. Without memorable experiences, the club is just a building. Prospects attracted by the latest deal rarely connect