TO ACCURATELY and effectively monitor the health of the club, stakeholder groups must focus on key performance indicators that are appropriate for their role in the organization. While a department manager’s dashboard will include operational KPIs, board members should be focused on high-level, strategic KPIs that reflect the club’s overall performance—in relation to its own historical trends, relative to the market in which it competes and relative to the industry overall. Here are just a few examples of the KPIs and industry benchmarks that comprise the Strategic Monthly Dashboard reports. To learn more, visit clubbenchmarking.com/monthly.
