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Tag: Management

Behavior: How to Change it for the Better

Since we were children, we have tried to change the behavior of others. As general managers and leaders of clubs, that effort continues unabated today. Now our aim is to improve the performance of staff, members, ourselves and our boards. With such a constant stream

Five Essential Steps to Ensure Your Leaders’ Success

The landscape of people leadership is ever-evolving, and clubs must adapt to ensure that their leaders thrive. A recent leadership survey highlighted that 86% of people leaders feel that the criteria for success has shifted in the past five years, while many organizations haven’t adapted.

Strategies for Ongoing Team Training

Whether you realize it or not, you are always paying for training. You could be paying for it through turnover or mistakes or, preferably, by planning ahead and investing intentionally. As former operational executives, we understand better than most how “You can’t see the forest

KPIs to Enhance Your Club’s Talent Strategy

As we continue to navigate an increasingly competitive talent landscape, clubs are placing more emphasis than ever on the attraction, recruitment, and retention of staff, while also implementing more comprehensive performance management systems. Club managers must now prioritize, measure, and benchmark human-capital metrics to ensure

Three Key Strategies to Drive Team Cohesion

Creating service excellence requires careful planning and strategy. In my time in club management, and now as a consultant, I find that clubs demonstrating the highest level of success have, at some point, conducted a 360-degree evaluation of their operations. They identify deficiencies and work

A Perfect Fit: Charles Johnson – The Mel Rex Award

Charles Johnson has stepped right in to not only continue, but add to, the Detroit Athletic Club’s rich legacy of club management excellence. When Charles Johnson was named executive manager of the Detroit Athletic Club (DAC) in February 2020, many of those extending congratulations added,

All Accounted For: Mark Snure – The Mead Grady Award

With the right combination of firm financial controls, facility improvements and fun for members and staff, Mark Snure has led the restoration of Riviera Country Club’s lofty standing. Throughout his 37-year career in club management, Mark Snure has drawn inspiration and guidance from a variety

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