EDITOR’S NOTE: The following chapter is an excerpt from Herb Lipsman’s book, “Caring (The Sequel): Valuable Insights Into Effective Club and Hospitality Management,” which offers wisdom and experiences on club management topics like conflict management, membership retention, board messaging, handling stress and more. Lipsman is
Consumers have made dramatic shifts due to the coronavirus pandemic and so have the facilities they occupy. Social distancing, or more aptly, physical distancing, has forced businesses and residences to rethink their layouts and purposes to accommodate new preferences and best practices. While the vaccine
As the coronavirus continues well into its second year of existence, businesses and individuals are making significant decisions to adjust to today’s sentiments and prepare for the future. These moves range from small (eating out) to large (moving to a less populated area). MOVING AROUND
The pandemic has shaped the way we behave as consumers and experts believe the effects may continue for many years. One example, as noted in the macro perspective, is that residential real estate sales are making headlines as consumers flock from large, populated cities to
With winter upon us and COVID-19 still here, (hopefully not for long), clubs must remain vigilant about the virus. Club facilities are still at risk for spreading sickness, especially indoors, so continue to take every precaution possible, such as wearing masks, washing hands and physical
Crisis Brings Lessons on What it Means to be Member-Centric and Why it Matters “It’s only when the tide goes out that you discover who’s been swimming naked.” The gist of that famous Warren Buffet quote is that adverse conditions tend to expose the flaws
As we’ve traveled across the country visiting clubs over the years, we’ve been fortunate to identify certain best practices that consistently lead to high performing clubs. We encourage clubs to seek out industry best practices, adapt them to their specific operation and implement those best
One of the effects of the COVID-19 virus has been a wake-up call for clubs to return to their original purpose. Clubs need to reflect on the basic mission of serving members rather than trying to run semi-public banquet centers, public golf courses for outings
While cognizant of the personal tragedies and economic havoc brought about by the COVID-19 pandemic, the reality is that it has been the best thing to happen to private country clubs and gated communities in the past 20 years. As the world moved at warp
“Whatever women do, they must do twice as well as men to be thought half as good.” ~ Charlotte Whitton There is no argument that the private club industry has been and continues to be dominated by men. Charlotte Witton’s exasperation stated above—while a gender