Technology today is mostly about software; sometimes the software is “wrapped in hardware” such as a smartphone or moisture sensor, and sometimes it’s a software product such as a reservation system, but it’s useful to think of all this technology as software. Why has computer
As we look at life around us in 2015, one issue that is everywhere is a concern and goal to have a healthy lifestyle. We see it in the food we eat and how it is prepared. We see it in everyday life with less
In many ways it is back to the future for private clubs. When the first clubs were organized in the U.S. in the mid to late 1800s, one of the prime motivations was to offer a healthy respite away from increasingly congested cities. The industrial
Q. What are some of the fundamentals of high functioning service cultures? Exceptional service experiences are personal, anticipatory and emotional. When one experiences extraordinary service, it stirs a series of emotions—gratification, satisfaction and excitement and hopefully brings a smile to one’s face. In the best
Making the right moves to prosper from the changes that will take place in the future can be very beneficial; the reverse is also true—placing the wrong bets can be costly. In the 1990s, a lot of smart people invested big money in golf because
“Culture” can be a broad term, encompassing many intangible elements of what it means to work at and be a member of a private club. Culture affects everything from the club’s distinct style of service and member interaction to its signature events and offerings. Finding
Throughout my years in the club industry, “club culture” has been a general topic of conversation among my friends, peers, members and staff. Oftentimes, what distinguishes one club from another and gives each club a unique character can be hard to see. At most top clubs, the differences in terms of operations are
When trying to create the ideal private club experience for members, what’s more important than personalized service? Simply stated, “personalized service” has become imperative when it comes to delivering a private club experience. But, what is “personalized service” and how do you achieve this lofty