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Tag: culture

Member Orientations: Setting the Right Tone

Setting the Right Tone For reasons from common courtesy to developing life-long members, a well-thought-out orientation process is a best practice for private club success.    Getting off to a good start is important in any endeavor. Membership is no exception. Despite this basic tenet, one of the more confounding statistics McMahon Group has collected from clubs over

Investing in Your People: Strategies for Effective Orientations

Strategies for Effective Orientations that Lead to Success  COVID-19 revealed that strong culture guides and strengthens businesses, through their more perilous challenges. One of the key elements of a strong culture is an effective orientation process, which provides the foundation for the long-term success of staff and boards.   Why Orientation

Workplace Culture and Retention

Unless you’ve built a club from the ground up, every one of us has inherited a workforce, and for that matter, a club’s workplace culture. Some of us have walked into organizations where the service culture functions as the cornerstone of the operation and others

Club Culture: The Winds of Change

Culture is the glue that holds societies together. It unites; it motivates; it enables. However, because culture is pervasive and shared, we often fail to observe its role in our lives. Signs of culture surround us in a variety of forms: work, art, leisure. Yet

Governance = Private Club Culture: Creating Strong Club Culture

“CULTURE EATS STRATEGY for breakfast,” said management guru Peter Drucker. For clubs, culture is governance, and private club strategy—no matter how good and well-conceived—will be a victim to poor governance. According to Fred Laughlin, nonprofit governance expert and an associate at Global Golf Advisors (GGA),

Building a Winning Service Culture

As you can see from the breadth of subjects focusing on club dining and food and beverage within this issue of Club Trends, a lot goes into putting together a great food program. Purchasing, menu planning, preparation and cooking, facility design and scheduling are just

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