In any business, strategic leadership demands consideration of one essential question: How can we deliver value to our customers in a way that fulfills our financial objectives? The answer to that question shapes the company’s business model. In most cases, it’s fairly simple—a company creates
Q What are the nonmonetary top trends in GM compensation packages? A Over the years, there has been a sea change in compensation for private club general managers. During the 70s, 80s and 90s, GM salaries were typically lower, though many may have included a variety of
The Detroit Athletic Club (DAC) has a long tradition of member service, not only to the greater Detroit community, but also to the club itself. This tradition stems from the club’s commitment to fostering a culture of service and promoting a legacy of leadership among
Editor’s note: This article is adapted from NCA’s upcoming publication, HR Management: Best Practices for Private Clubs, to be released this spring. See our website at www.nationalclub.org for more details about this new resource. One of the most essential, effective and overlooked elements of club operations is
In less than 10 months, the Patient Protection and Affordable Care Act (ACA) will go into full effect. With that in mind, club leaders should be thinking about how this law will impact their bottom lines and their employees. Most importantly, club general managers should
Q What is the fiduciary role of the audit committee in a private clubs? A It is the audit committee’s job to assist the club’s board in fulfilling its oversight responsibilities by monitoring the integrity of the club’s financial accounting processes and systems of internal controls regarding
Q What is the fiduciary role of the audit committee in a private clubs? A It is the audit committee’s job to assist the club’s board in fulfilling its oversight responsibilities by monitoring the integrity of the club’s financial accounting processes and systems of internal controls regarding
Q How important are separation of duties and strong internal controls in a club environment that does not handle cash and runs on a limited budget? A Occasionally you may hear about fraud at another club. You may even hear a remark that fraud can- not happen
The employment world of yesterday is slipping away. Since the start of the Great Recession, many workers were simply happy to have a job, and even top talent had trouble finding greener pastures. Now, as the economy slowly finds its feet once more, clubs must
Club management software systems are an integral part of club operations. If the club management system has been in use for at least five years, it may have become obsolete—and could be costing the club time and money. Even if the club management system has