Let’s go to executive session.” These are words seldom heard in club boardrooms. Most club boards don’t know how to use executive sessions effectively and most general managers are suspicious of their purpose. What exactly are executive sessions? Why are they used? Why are they
Q: Do you have any tips for how we can upgrade our governance practices to get everyone on the same page? A: Consultant-speak for “getting everyone on the same page” is to increase “alignment” in your organization. This is beneficial in any enterprise, but more difficult
Transformational leaders, by definition, transform the organization and the individuals around them. The term was coined by James MacGregor Burns, a leadership expert and presidential biographer, who describes the style of leadership as when “leaders and followers make each other advance to a higher level
Q: What are some of the best practices for hiring club employees? Are background checks necessary? A: From a financial perspective, the cost of a bad hire can be considerable, from the amount of time and money spent on hiring the individual to the unnecessary disruption
It is with great excitement that I write to you in my inaugural President’s Letter. The opportunities that lie ahead for NCA and our country’s private clubs are tremendous, and I am honored to be leading NCA in this crucial time as we work with
Employee financial wellness programs—like traditional wellness programs that focus on health and fitness—are being offered more and more as benefits at companies across America. Similar to physical wellness programs, financial wellness programs focus on education, counseling, incentives and competitive games—all aimed at helping workers reduce
The Association of Club Catering Professionals (ACCP) conducted a benchmarking study to establish club and catering department profiles, marketing and sales practices, menu and pricing strategies, and the financial performance of the club catering industry. Below are some of the statistics collected about club catering practices.
On March 23, 2010, President Obama signed into law the Patient Protection and Affordable Care Act (ACA). While it provided a number of positive changes to the insurance industry, it also brought with it a host of new requirements that have had a significant impact
“What we have here is a failure to communicate!” Little did we ever think those famous words from the warden in the 1967 blockbuster hit “Cool Hand Luke” would apply to club governance—but the message does resonate, or at least should be considered as clubs work to disseminate information to their members. When I
Q: How can my club prevent Employment Practices Liability losses? A: Employment Practices Liability (EPL) is an increasingly significant area of law that deals with alleged employer misconduct, including sexual harassment, wrongful discipline, wrongful termination, discrimination and failure to promote an employee, among other actions. EPL