The decision on the best management for a club rests squarely on the shoulders of the members and the board. A membership that is closely aligned with the club’s mission and is truly dedicated to it, will have many members willing to serve. They will
Building strong relationships with members is essential to a club’s success, and in an ideal world all of your members would be happy with your services—but there will always be members who let something small poison their attitude toward the club. As a result, sending
In 1883, when Atlanta’s Capital City Club (CCC) was founded, one of its first official acts was creating a statement of purpose, which to this day still reads: “A social organization to promote pleasure, kind feeling and general culture of its members.” Matt McKinney, general
The makeup of the American population is changing dramatically. In combination with other factors, this means the populous will look and act much differently 20 years from now. Over this period, we will see the millennial generation—roughly 80 million people born between 1980 and 1999—become
The Country Club of Detroit (CCD) has a storied past that extends across three centuries. The club was founded in 1897 just outside the burgeoning city of Detroit, which then had a population of about 250,000. The first clubhouse for the CCD was essentially a
In the beginning of human time, there was always a hearth providing the warmth and substance for living from a simple cave to a log cabin to a Victorian inn. The hearth was and still is the communal gathering place for family and friends. And
FOR SOME IN THE CLUB INDUSTRY, the term “Millennial” has almost taken on the air of a four-letter word as the generation composed mostly of twenty-somethings remains a bit of a mystery. With headphones permanently implanted and eyes that are seemingly unable to break the invisible
As discussed in the macro article, the Internet of Things promises to improve the relevance and functionality of the many systems that we operate and depend upon as we navigate our daily lives moving from work to home, scheduling appointments, arranging travel and managing our
What’s the biggest challenge facing clubs today? Since clubs are in the dues business, it would seem the answer to this question should always be membership retention and attraction. Clearly, without an adequate supply of dues paying members, everything else is vying for second place.
“What we have here is a failure to communicate!” Little did we ever think those famous words from the warden in the 1967 blockbuster hit “Cool Hand Luke” would apply to club governance—but the message does resonate, or at least should be considered as clubs work to disseminate information to their members. When I