IN THE SUMMER OF 2010, my family had just purchased a home in Alexandria, Virginia, and we were looking forward to our third child’s arrival. In short: We were busy. The last thing on our minds was how to spend our free time. Thus, my
I knock on wood every time I think about how clubs have influenced my life. I grew up in Detroit in its heyday, the 1950s and 60s, when people flocked to the Motor City for jobs either in or relating to the auto industry. In
Transformational leaders, by definition, transform the organization and the individuals around them. The term was coined by James MacGregor Burns, a leadership expert and presidential biographer, who describes the style of leadership as when “leaders and followers make each other advance to a higher level
While private clubs represent an industry steeped in tradition, there have been a lot of changes over the past three decades. People often argue passionately about whether or not the direction in which their club is moving is the right one. This is to be
Fall has begun and change is in the air—in more ways than one. Here at NCA, we are transitioning from longtime President and CEO Susanne Wegrzyn to Henry Wallmeyer. Sue has been the face of NCA for more than twenty years and few NCA members
In the private club industry, there are generally two distinct views on senior management succession planning: management’s view and the board’s view. They are frequently divergent in ways neither party is eager to talk about; though, also are direct, strategic, caring and in the spirit
Recently, I attended a local chapter meeting of the National Capital Club Managers Association and heard a presentation by Ray Cronin of Club Benchmarking on fact-based governance. One of his premises is that opinions do not belong in the boardroom. The directors have a responsibility
The relationship between a club’s general manager and board members is one of the most critical partnerships to the club’s success. The general manager is charged with the day-to-day conduct of the club’s operations and supervises and directs all activities and affairs. The board is
Transformational leaders are often described as those who stimulate and inspire followers to achieve extraordinary outcomes and, in the process, develop their own leadership capacity. Transformational leaders help followers grow and develop into leaders by empowering them and by aligning the objectives and goals of
Q How can the club president do an effective job of reviewing the general manager’s performance? How do you measure success in the GM review? A General manager reviews are often a difficult process when conducted by board presidents, most of whom are successful executives but do