The Country Club in Brookline, Mass., has a 12-person board, nine of whom chair major committees. The three-person executive committee consists of the president, treasurer and secretary, who all also serve on the board, and we have a significant number of other committees and subcommittees.
I love the Peter Drucker quote “Culture eats strategy for breakfast.” I’ve always been a firm believer that when a well-defined, clearly communicated, customer and employee-centric culture exists, great things follow! Simply put, it’s all about rediscovering what’s important in business (and life) and acting
“More important than doing things right is doing the right thing.” – Peter Drucker You intend to be successful. Do you intend to be really successful—to the extent you will retire independently wealthy? When I ask that question during my travels around the country, 100%
For Steve Cummings, CCM, CCE, of the Harvard Club of Boston, “creative consistency” has been the driving principle behind his career success— and Excellence in Club Management honors. All club managers—and those in city clubs in particular—had to navigate a course strewn with a sudden
HOSTING A MAJOR golf championship is typically a onceinalifetime experi ence. I have been fortunate to host three major golf championships, two PGA Championships, one U.S. Open, two Tour Championships, a Senior PGA Champion ship and a U.S. Men’s Amateur Champi onship during my 27
Picture yourself standing on the bank of a river you must cross and have never crossed before. What are you feeling? Maybe anxiety because you don’t know how deep the river is, the strength of the current, or if there are snakes or other unknown
At the northern tip of Scottsdale, Ariz., sits The Mirabel Club, one of many premier clubs in a city known for its luxury golf courses. Mirabel was developed by Discovery Land in 2000 and sold to the members in 2009. A top priority of the
Their photos adorn the club’s hallway, usually aligned in chrono-logical order and offering a timeline of male business dress over the club’s history. They are the past presidents. Their recognition on the wall underscores the prestige of the office, the highest rank a club member
According to researchers in clinical psychology, the average person complains 30 times per day, and they are hurting themselves as well as those around them. Author and clinical psychologist Dr. Laura Markham recently wrote that when we listen to complaints, even our own, we become
EDITOR’S NOTE: The following chapter is an excerpt from Herb Lipsman’s book, “Caring (The Sequel): Valuable Insights Into Effective Club and Hospitality Management,” which offers wisdom and experiences on club management topics like conflict management, membership retention, board messaging, handling stress and more. Lipsman is