One of the most valuable lessons I learned as a leader is one I wish I knew earlier in my career. This lesson, however, was not even hinted at in any of the leadership training I underwent. In fact, this lesson runs counter to virtually
WITH LABOR DAY BEHIND us and football season underway, I find myself reflecting on my third summer at Interlachen Country Club. The club recently completed a more than $10.5 million renovation of our facilities and our membership reached a waitlist that is now approaching three years—for
Terra S. H. Waldron, CCM, CCE, ECM, is the chief operating officer of Greensboro Country Club in Greensboro, N.C., and chair of the NCA board of directors. Earning and maintaining her certifications, successfully operating several clubs throughout her 35-year career, and leading several industry organizations
Servant leadership is the cornerstone of private club governance. Private clubs prosper or perish on the strength and durability of their servant leaders. And, often unknown to those they lead, it is a thankless job. Servant leadership was first mentioned in the 1970s by Robert
Change is constant in the private club industry. It impacts members, managers and staff. Change is also advantageous. As Albert Einstein said, “In the middle of difficulty lies opportunity.” Managers and employees who are optimistic about new ways of doing things are sure to benefit
What’s in a name? Identity? History? Mission? For private clubs, a name often signals a geographical location, like the Country Club of Springfield. Or it announces a focused activity such golf or yachting. Sometimes it attaches to an important institution, such as a university or
PRIVATE CLUB BOARDS have clear charges: 1) preserve and protect the club’s assets; 2) ensure effective strategic vision; 3) provide thorough financial resources; and 4) execute sound governance. Yet, many club boards struggle to achieve focused leadership, becoming distracted with tactical matters that should be
The historic, 103-year-old New Orleans Country Club (NOCC) is a private golf and country club that has only gotten better with age. In addition to the challenging 18-hole, 6,655-yard golf course, the club’s 1,450 members enjoy full-service golf and tennis pro shops, 10 lighted clay