Their photos adorn the club’s hallway, usually aligned in chrono-logical order and offering a timeline of male business dress over the club’s history. They are the past presidents. Their recognition on the wall underscores the prestige of the office, the highest rank a club member
According to researchers in clinical psychology, the average person complains 30 times per day, and they are hurting themselves as well as those around them. Author and clinical psychologist Dr. Laura Markham recently wrote that when we listen to complaints, even our own, we become
EDITOR’S NOTE: The following chapter is an excerpt from Herb Lipsman’s book, “Caring (The Sequel): Valuable Insights Into Effective Club and Hospitality Management,” which offers wisdom and experiences on club management topics like conflict management, membership retention, board messaging, handling stress and more. Lipsman is
What criteria do you use to make the most significant personal and professional decisions in your life? If you’re interested in finding out, pull out your phone and text the following question to three people with whom you work closely: “What would you say is my personal leadership
One thing is for certain, volunteers are passionate about the causes they support. Knowing that club members are volunteering their time on the board or as a committee member, that level of passion is taken to a whole different level. This heightened engagement and involvement
“Compassion is passion with a heart.” Anonymous It is clear to all of us that our clubs do much good for our members and the society at large. Some of my best memories are times spent at private clubs for holiday dinners with family and
As I travel the country, I have the opportunity to observe many extraordinary club leaders and see many great clubs. One thing is always consistent with the strongest leaders and clubs: They are fiercely focused on understanding and implementing the industry’s best standards and practices.
Consumers have made dramatic shifts due to the coronavirus pandemic and so have the facilities they occupy. Social distancing, or more aptly, physical distancing, has forced businesses and residences to rethink their layouts and purposes to accommodate new preferences and best practices. While the vaccine
“This could be the worst disaster NASA has ever experienced.” “All due respect, sir, I believe this is going to be our finest hour.” ~ Team Flight Director Gene Kranz responds to NASA Director Chris Kraft in the film, “Apollo 13” As a kid,