Editor’s note: This article is a based upon advice given to incoming president’s at Medinah Country Club, in Medinah, Ill., from General Manager/COO Robert Sereci, CCM. DEAR CLUB PRESIDENT, Congratulations on your appointment as president of our club. Because of my years of experience as
“THOSE WHO CANNOT REMEMBER the past are doomed to repeat it.” Those words from philosopher and poet George Santayana should be top-of-mind as boards across the country prepare their clubs to withstand future economic uncertainties. While the U.S. is currently on a record-breaking streak of economic
IN TODAY’S WORLD, the term relevancy is used quite a bit and has become a good catch phrase for any business whether you are selling Stanley Cup merchandise (Let’s Go Blues!) or a membership to a private club. What does the customer want and how do
One of the most valuable lessons I learned as a leader is one I wish I knew earlier in my career. This lesson, however, was not even hinted at in any of the leadership training I underwent. In fact, this lesson runs counter to virtually
WITH LABOR DAY BEHIND us and football season underway, I find myself reflecting on my third summer at Interlachen Country Club. The club recently completed a more than $10.5 million renovation of our facilities and our membership reached a waitlist that is now approaching three years—for
“THOSE WHO CANNOT REMEMBER the past are doomed to repeat it.” Those words from philosopher and poet George Santayana should be top-of-mind as boards across the country prepare their clubs to withstand future economic uncertainties. While the U.S. is currently on a record-breaking streak of economic
In 2008, while serving on the board of my own club, I became aware of a disturbing information gap in the club industry that was affecting the way decisions were being made. The country was in the throes of an economic meltdown, yet the mindset
THE NATIONAL CLUB ASSOCIATION (NCA) is a leader in private club advocacy and education, providing a voice for the industry and best practices in critical club areas. However, it takes great work, effort and strategy to achieve the level of success we have earned in
Strategy is a process. Establishing sound strategy is one of the foremost duties of a club director. In most clubs, directors think of strategy as a careful capital investment plan, which is partially accurate. A proper strategic plan includes careful capital planning and so much