Q: What is the difference between an employment contract and offer letter? A: This seems to be the age-old question both from candidates and Selection Committees and one we thought best to partner with an expert, Scott Centrella, to provide a detailed response. As the defining
Q: How do you find the right interim GM and ensure his or her success? A: Filling a management gap can be a time of high anxiety for membership and particularly for staff. There is uncertainty around what is happening and how it will affect them,
Q How can the club president do an effective job of reviewing the general manager’s performance? How do you measure success in the GM review? A General manager reviews are often a difficult process when conducted by board presidents, most of whom are successful executives but do
Q. What are some of the fundamentals of high functioning service cultures? Exceptional service experiences are personal, anticipatory and emotional. When one experiences extraordinary service, it stirs a series of emotions—gratification, satisfaction and excitement and hopefully brings a smile to one’s face. In the best
Q. How do you hold consultants accountable? A. Clubs engage consultants for expertise in a variety of services. The first step is to determine what your club really wants to achieve. Is it realistic? What do you hope to learn or solve? What would success look like? How
How Do You Say “No” in the Boardroom? As servant leaders in the hospitality industry, general managers are programmed to please both members and their guests. The DNA of the best hospitality executives contains this trait. Jeff McFadden, COO/GM of The Union League of Philadelphia,
Q: How do you optimize your management team? What are the most critical components of an effective management team? A: Many managers spend a significant amount of time doing the wrong things very well or the right things very poorly. The responsibilities and goals of a private
Q: How should a club structure financing of capital expenditures so that the long-term financial health is not threatened? A: Clubs strive to have their operations at least break even each year, before depreciation, thus eliminating the necessity of end of year assessments to cover operating deficits.
Q: Has the recent recession brought about changes in the role GMs play at private clubs? If so, what is changing? A: As a firm, our responsibility is to ensure that a club’s key leadership positions are filled by talent that matches the club’s culture and
Q What are the nonmonetary top trends in GM compensation packages? A Over the years, there has been a sea change in compensation for private club general managers. During the 70s, 80s and 90s, GM salaries were typically lower, though many may have included a variety of