The upcoming holiday season will be a busy one for restaurants, as millions of Americans celebrate the occasion by dining out. Beer, wine and cocktails can be great additions to the holiday meal experience, so it’s important for restaurant operators to train staff in responsible alcohol
“Culture” can be a broad term, encompassing many intangible elements of what it means to work at and be a member of a private club. Culture affects everything from the club’s distinct style of service and member interaction to its signature events and offerings. Finding
Private clubs thrive when employees are at their best. Happy, engaged workers provide the kind of excellent member service that truly sets clubs apart. While it’s easy to see what can make employees unhappy, putting your finger on how to actually engage them in their
Clubs often pride themselves on exceptional member service. In an environment where member satisfaction is integral to success, the club must rely heavily on the performance of its employees to prosper. While not all employees may be member facing, all play an important role in
The past year has brought with it an unexpected string of extreme weather, including one of the deadliest tornado seasons in recent memory, a freak earthquake that spanned the eastern seaboard, and, most recently, devastating thunderstorms that tore their way through the nation’s capital. With
Executive Summary This section should give management and employees a brief overview of plan’s purpose; the club’s emergency management policy; authorities and responsibilities of key personnel; the kinds of potential emergencies the club may experience; and, where response operations will be managed. Potential Hazards The
In the past 100 years, Atlantic hurricanes have wreaked havoc as far north as Halifax, Nova Scotia and as far south as the Caribbean islands and Central America. We all have witnessed the vast devastation these storms caused. The key lesson from these major storms
As the weather begins to heat up and schools begin to wind down, many young club goers only have one thing on their mind: summer camp! While many parents aren’t able to take the entire summer off, they want to be sure that their children
There are lots of reasons to conduct a board performance assessment: regular and honest self-appraisal by board members can help to identify beneficial structural and procedural changes, develop new policies and modify existing ones, and foster “an atmosphere of freshness and openness” that leads to
Employee training can be conducted in two primary ways: on the job or off the job. On-the-job training is most common, enabling the trainee to work with an experienced employee or trainer to work through issues in the actual work setting—helping to improve performance, learn