Since we were children, we have tried to change the behavior of others. As general managers and leaders of clubs, that effort continues unabated today. Now our aim is to improve the performance of staff, members, ourselves and our boards. With such a constant stream
The landscape of people leadership is ever-evolving, and clubs must adapt to ensure that their leaders thrive. A recent leadership survey highlighted that 86% of people leaders feel that the criteria for success has shifted in the past five years, while many organizations haven’t adapted.
Whether you realize it or not, you are always paying for training. You could be paying for it through turnover or mistakes or, preferably, by planning ahead and investing intentionally. As former operational executives, we understand better than most how “You can’t see the forest
As we continue to navigate an increasingly competitive talent landscape, clubs are placing more emphasis than ever on the attraction, recruitment, and retention of staff, while also implementing more comprehensive performance management systems. Club managers must now prioritize, measure, and benchmark human-capital metrics to ensure
Creating service excellence requires careful planning and strategy. In my time in club management, and now as a consultant, I find that clubs demonstrating the highest level of success have, at some point, conducted a 360-degree evaluation of their operations. They identify deficiencies and work
Under David Main’s leadership, The Toronto Lawn Tennis Club took important steps to honor its rich heritage and ensure an exciting future. Andrew Thompson has worked at The Toronto Lawn Tennis Club (TLTC) for a quarter-century and became its assistant general manager in 2022. Writing
The path leading to recognition for all Ryan Bender has brought to club management included a cross-country journey and a move from an oil field to the kitchen. While many club managers have interesting back stories for what led them into the field, few can
Charles Johnson has stepped right in to not only continue, but add to, the Detroit Athletic Club’s rich legacy of club management excellence. When Charles Johnson was named executive manager of the Detroit Athletic Club (DAC) in February 2020, many of those extending congratulations added,
With the right combination of firm financial controls, facility improvements and fun for members and staff, Mark Snure has led the restoration of Riviera Country Club’s lofty standing. Throughout his 37-year career in club management, Mark Snure has drawn inspiration and guidance from a variety
Through his leadership in directing the transformation of The Landings Golf & Athletic Club, Steven Freund quickly proved he was much more than a “hotel guy.” As he concluded his remarks when accepting The James H. Brewer Award during the National Club Association’s 2024 National