Baltimore Country Club (BCC) in Maryland was experiencing an all too familiar problem: too many job openings with too few applicants. While being incredibly active with online job sites, the needle wasn’t moving, and the staff was growing tired. BCC COO and General Manager Kent
Clubs are struggling with an unprecedented labor shortage. As a result, more clubs are turning to foreign nationals to fill vacancies. It was not long ago that the only clubs that utilized foreign nationals were larger ones in traditional seasonal areas (e.g., Southeast Florida, Nantucket,
There has been a lot of talk about inflation since the passage of the recent stimulus measures injected trillions of dollars into the economy. Workers are demanding higher wages and can do so due to the sharp increase in demand as the economy recovers and
As the economy continues to experience labor shortages and COVID-19 vaccine mandates, private sector unions that for decades saw membership declines had gains in 2020. The Bureau of Labor and Statistics reports that the percentage of American workers who belong to a union showed an
The National Club Association (NCA) will be well-represented at professional golf’s marquee events in 2022, with all three of the majors held in the United States taking place at an NCA member clubs. It’s no surprise that NCA member clubs would be attractive venues for
Successful clubs understand that when it comes to selling memberships, they must compete on value, not on price. Dues and fees paid by the members must be sufficient to fund delivery of a compelling member experience and ensure that programming and facilities are consistently fresh
In the first of this two-part series, I covered what the contributing factors behind a resurgence of interest in private clubs. Fueled by lockdowns, travel restrictions, remote work, and for some a general feeling of insecurity, more people are showing interest in private club membership now than in a very
As we traverse through the economic surge for clubs fueled by the pandemic, it’s important to reflect on the realities of what created the environment we live in today in this business. Unfortunately, this may not be the last unexpected crisis we will see during our days
How quickly the worm has turned. Only 18 months ago, only about one-in-five clubs had a waiting list for membership. The others were often mired in a race to the bottom through incentive-based membership drives and discount programs. Many country clubs now find themselves in the same
A challenge in many private clubs is that every year is a “new beginning” as new board members are seated, and outward-bound servant leaders are replaced. Four important considerations will make leadership transition more effective and impactful at your club. Plan and implement board orientation earnestly Most