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Category: Club Director

Membership Success: It’s All About Value

“Price is what you pay. Value is what you get.”  Warren Buffett Running a successful club—especially in today’s challenging and changing environment—is really quite a balancing act. Most boards and operators are constantly struggling to keep dues and costs competitive (low) while still trying to provide

Surveying for the Future: The Importance of Member Feedback

Editor’s note:  This is the first of a series of articles dealing with private clubs and the economy. The National Club Association is compiling a number of resources to assist clubs in a tough economic climate, including a recent membership special report containing articles and

New Family and Medical Leave Act Rules

On November 17, 2008, the Department of Labor (DOL) published new regulations for the Family and Medical Leave Act (FMLA).  These new rules apply to all clubs that have 50 or more employees during at least 20 calendar workweeks in the past year and they will

Technology Decisions: An Operational Approach

I’d like to tell you that selecting the right technology for your club is not as difficult as you may think. But, I’d be lying. There is no “easy button,” no magic formula and no one single person who will give you the answer. It

Don’t Be Fooled by Social Engineering

The phone company technician arrived at the club one morning and announced that a service problem in the area was causing businesses to experience outages and poor voice quality.  He was at the club to make sure they had the latest switch upgrade to prevent

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