Arnold Palmer: 1960s “Athlete of the Decade” (Associated Press poll), one of “The 25 Coolest Athletes of All Time” (GQ, Feb. 2011), successful businessman and golf legend. In addition to an impressive 92 overall victories, including seven Major championships, four Masters, and PGA Player of
The “Gold Standard” for club service is often elusive, always pursued, and anything but standard. Truly exceptional service is that which adapts itself to each and every member, while still harkening back to the unique culture of the private club at hand. Achieving this
Private clubs are defined by exclusivity and tradition. Their waiting lists are generally extensive, and there is never any fear that someone of the appropriate caliber wouldn’t be pleased to fill a gap in membership. In recent years, however, we’ve seen a drastic shift from
This is the fourth article in a special six-part series commemorating the 50th anniversary of the National Club Association. This article from the Dec/Jan 1993 issue of Club Director offers a comprehensive history on one of the most pervasive impositions on private clubs—the issue of dues deductibility and
What a year it has been. On March 23, 2010, President Barack Obama signed the Patient Protection and Affordable Care Act (PPACA) into law. While the spirit of the law seeks to correct many of the failings of our current healthcare system, such as a
Legitimate workers comp claims can cost your business big money. Fraudulent claims can drive up your costs even more and for years ahead. What are the most likely ways employees can claim bogus workers comp? Following are claims to give special attention to: Back and
What does a golf course or club contribute to its community? I am often asked this question, especially nowadays, as some golf courses struggle in the sputtering economy, and owners consider alternative land uses that might cause some courses to close and others to be
Social media applications such as blogs, social networking, and video sharing have surged in popularity over the past few years, and, in one form or another, are now used by employees in almost every workplace. According to its own statistics, Facebook, the most popular social
This article is the third in a special six-part series commemorating the 50th anniversary of the National Club Association. The article appeared in the August 1996 issue of Club Director and it tells the story of one club’s efforts—and an industry’s support—to fight a lawsuit initiated by the Equal
There is so much more to being a tennis professional than just teaching. A lot of us get into the daily grind of just teaching the lesson. We have to remember that there is so much more and our customers demand it, in a way.