Whatever standards private clubs may adopt, few can deny that success and excellence are based heavily upon outstanding member service. While some clubs may offer extensive amenities and others may not, the quality of service is a universal equalizer within the industry. At its heart,
With the unemployment rate at 8.6 percent, leaving 13.9 million unemployed Americans nationwide looking for work, the 12.8 million-worker restaurant industry shouldn’t seem to have difficulty filling positions. But, all that might be about to change. Economic improvement is on the horizon, and many believe
Private clubs are steeped in tradition, but despite their solid, time-honored foundations, certain elements of current trends infuse themselves into daily club life. Some of these elements are the fly-by-night fads of a culture constantly on the move, and others are the unique elements of
Throughout my years in the club industry, “club culture” has been a general topic of conversation among my friends, peers, members and staff. Oftentimes, what distinguishes one club from another and gives each club a unique character can be hard to see. At most top clubs, the differences in terms of operations are
As one of two freshmen on the Elected Leadership Committee, Congressman Timothy Scott (R-S.C) has taken a prominent role in the House of Representatives. He also serves on the influential House Rules Committee and was asked to serve as a Deputy Whip. Scott represents the
Long-term strategic planning is at the heart of every club’s ability to prepare for the future. Unfortunately, saying that a strategic plan is important and knowing how to actually create one that meets the needs of your specific club are two very different things. Establishing
This is the sixth and final article in a special six-part series commemorating the 50th anniversary of the National Club Association. This article from the August 1994 issue of Club Director addresses an issue at the heart of the National Club Association—legislative activism. Today, NCA offers new, interactive
A recent survey asked private club general managers what club attribute is of greatest importance to members. The top answer: “Well managed.” While it may seem like a simple response, the challenge lies in determining what it actually means. Coming to a consensus on the
No manager or board member wants to admit that they’re not fully “on board” with their club’s communications strategy, or, for that matter, admit there is no such strategy in place. Better yet, no manager or board member wants to admit that they’re delivering communications
With the rapid advancement of technology, many private clubs are challenged to keep pace—let alone get ahead of the curve. As an increasing number of private clubs consider their technology needs, taking into account everything from computer systems and software upgrades to technology-based member services,