Q How can the club president do an effective job of reviewing the general manager’s performance? How do you measure success in the GM review? A General manager reviews are often a difficult process when conducted by board presidents, most of whom are successful executives but do
There are countless books on crisis communication. Several decades of high profile crises have produced a consensus about how to prepare for and deal with crises. The consensus started with Johnson & Johnson’s contaminated Tylenol in 1982 and includes more recent crises such as BP’s
A typical private club is no stranger to audits—we audit this, we audit that; we audit annually, we count and check monthly. We inventory pro-shop merchandise, golf course chemicals and fertilizer, and take food and beverage inventory very seriously—even counting how much food is thrown
In recent years, sustainability has been a touchstone of the American consciousness. More and more clubs have adopted sustainable practices and renovated their facilities to make better use of sustainable technologies. Likewise, many affluent consumers have resolutely hopped on the green bandwagon in terms of
As we move into the new year, possibly the most noticeable trend in private clubs is the fact that there is renewed activity. Clubs throughout the country are again taking stock of their situations and assessing their capital needs, and they are doing so with
In the wake of a hard-fought election, the country’s three governing arms prepare to tackle key issues facing the country. On November 6, conventional wisdom was that President Obama would easily win 18 states and the District of Columbia. By so doing, he would take
A recent issue of this magazine featured a review of National Labor Relations Board (NLRB) regulatory actions and rulings, highlighting government efforts to expand awareness of labor rights and facilitate union organizing efforts. That article emphasized managerial education on legal compliance and best practices to
The best source of new members is arguably current membership. If they have found pleasure in belonging, they will proudly serve as ambassadors of the club. They will sport clothing with the club’s insignia like a college’s alumni who return for homecoming games. They will
Q How important are separation of duties and strong internal controls in a club environment that does not handle cash and runs on a limited budget? A Occasionally you may hear about fraud at another club. You may even hear a remark that fraud cannot happen at
Refundable memberships can be important tools for club development and membership growth, particularly early in a club’s life cycle. By promising to repay prospective members some portion of their joining fees when they resign from membership, clubs are frequently able to command higher joining fees.