How Do You Say “No” in the Boardroom? As servant leaders in the hospitality industry, general managers are programmed to please both members and their guests. The DNA of the best hospitality executives contains this trait. Jeff McFadden, COO/GM of The Union League of Philadelphia,
Clubs put significant time and effort into their member electronic communications, “e-communications,” but are members looking forward to receiving them? Improperly executed, club e-communications can get lost in a member’s inbox. However, when constructed and delivered effectively, they can be a member’s go-to resource for
I heard that the club’s tax-exemption is at risk because it permits nonmember events (such as a wedding or golf outing) to be held at the club. Why didn’t your firm tell us? The club’s tax-exemption is not at risk provided that the club acted
In recent years, a Watson Wyatt survey uncovered a startling statistic: more than 50 percent of employers polled said they had no formal strategy for employee retention. The survey further noted that workplaces that demonstrate the value they place in their employees and that put
“Talent wins games, but teamwork and intelligence wins championships.” — Michael Jordan We have all heard the many wonderful and witty quotes about teamwork—the importance and the power of it and the undeniable results it can bring. We know it is important and necessary in
What are some of the strategies clubs can implement to help address the challenges—and opportunities—that face the golf industry? As the industry looks at ways to accelerate expansion of the game, here are a few observations to stimulate new thinking and action about the game
The economic issues that plagued the overall golf industry in the last decade were particularly hard on turfgrass research, affecting funding from sources inside and outside golf. Universities and colleges, which conduct the vast majority of research, were severely impacted, and programs were eliminated or
In light of the numerous highly publicized data breaches in recent years, security has rightfully taken on a larger priority for businesses. A data breach can result in significant legal, financial and reputational consequences. So, what should clubs be doing to better secure their network?
In December of 2012, the Internal Revenue Service (IRS) issued a set of proposed rules for the implementation of the Patient Protection and Affordable Care Act’s (ACA) Employer Mandate. As you know, the Employer Mandate requires a club with an average of 50 full-time employees
Tom and Jennifer walked into the front entrance of the country club. They didn’t know much about the club, but it was near their house in their new neighborhood and they thought it might be just what they needed to meet new people and find