A major portion of a club’s total operating revenue goes to payroll—about 55 percent at the median. Extensive analysis of club industry data has provided valuable insight into how that money is distributed and what drives the particulars of salaries, benefits and bonuses for the
Q: What are some key best practices related to conducting accurate pricing comparisons on club supplies? A: It is important to know what to look for when you receive a price comparison. In many cases, comparisons pair the customer’s purchases with lower quality items. For example,
The Desert Highlands Association has been fortunate to experience successful governance practices over many years. In my role as COO, it has been important for me and our board members to seek out and encourage club members with vision and wisdom to serve on committees,
Dear Readers, please allow me to introduce you to Generation Y (1982-1995*). Believe me when I say that knowing Y and what inspires them to join and engage will likely determine your club’s long-term success. Generation Y, also known as Millennials, are the children of
Q How can the club president do an effective job of reviewing the general manager’s performance? How do you measure success in the GM review? A General manager reviews are often a difficult process when conducted by board presidents, most of whom are successful executives but do
Future club leaders are groomed early—often by serving on committees before being elected to the club board. Successful clubs give much thought to leadership succession in the club boardroom. However, is that same process incorporated into management succession planning? In order to maintain a strong
Q. What are some of the fundamentals of high functioning service cultures? Exceptional service experiences are personal, anticipatory and emotional. When one experiences extraordinary service, it stirs a series of emotions—gratification, satisfaction and excitement and hopefully brings a smile to one’s face. In the best
Q How can I prevent expense reimbursement fraud at my club? A Expense reimbursement is just one of many areas in a club environment where fraud can occur. Although no system is foolproof, sufficient controls can be put into place so that the opportunities to commit
Q What is total cost of ownership and how is it calculated? A When comparing product options to purchase, it is important to consider the item’s total cost of ownership (TCO). TCO takes into account the upfront cost of an asset plus the operational cost for
In October 2014, the United States Bankruptcy Court for the District of New Jersey handed down an opinion that involved a Chapter 11 reorganization of an individual who was a resigned member of a country club. Companies in bankruptcy may liquidate or reorganize, but individuals