It’s easy to identify the keys to good communication practices: clear, concise information; accuracy and detail; and identifying the balance between effectively promoting club events and oversaturation. Many communications positions in the club industry were created as a solution—solving the problem of organizing a club’s
A New Approach In today’s world, golf facility managers are dealing with increasing maintenance costs, lack of available labor and decreasing participation rates. These shocks to both supply and demand have led to the diminished financial viability of some facilities. The current pressures facing the
THE CITY SO NICE THEY NAMED IT TWICE was the site of NCA’s 2017 National Club Conference, and as our largest-ever Conference, the highlights from the event also bear repeating. We are grateful to those who helped make this event an outstanding success, including our
In 2011, the National Club Association (NCA) and Hospitality Financial and Technology Professionals (HFTP®) established the NCA-HFTP Technology Task Force to assess the landscape of technology in clubs. In that study, electronic communication (such as club websites, email, social-networking and text messaging) was identified as
Committees can be a blessing or a curse in the scheme of private club governance and management. When they step over the boundary from advisors to managers, it is disruptive, frustrating and a waste of resources. On the other hand, the absence of this front-line
There seems to be a blind spot in the industry when it comes to financial focus. While a great deal of a typical club board’s time and attention goes into dissecting income statements and budgets, I see very few boards that recognize the importance of
Warren was delighted when his fellow club members selected him to serve on the board of governors. He couldn’t wait to roll up his sleeves and jump straight into the big issues plaguing the club: stagnant membership growth, financial uncertainty and distrust of the board
Most club have a lot of member data: club departments know how many dining reservations each member has made, the number of golf rounds played, the special events and services that each member uses. But how many clubs make this information actionable in real time
“Cyber” Liability is insurance coverage specifically designed to protect an organization from: Liability claims involving the unauthorized release of information for which the organization has a legal obligation to keep private or confidential Liability claims alleging invasion of privacy and/or copyright/trademark violations in a digital,