OFTEN INNOVATION COMES when an established company moves into a new field and looks to differentiate itself from the competition. Sometime these companies have tremendous success because they are not burdened by legacy thinking. This is exactly what happened in 2014 when The Union League
Chances are if you ask any consultant to identify the number one complaint from boards about their general manager, it would be poor communication. This is also true for most memberships at large. Communication is central to organizational success, yet most of us struggle to
PRIVATE CLUB BOARDS have clear charges: 1) preserve and protect the club’s assets; 2) ensure effective strategic vision; 3) provide thorough financial resources; and 4) execute sound governance. Yet, many club boards struggle to achieve focused leadership, becoming distracted with tactical matters that should be
WHILE TECHNOLOGY has created nearly countless ways to communicate with one another, there is no substitute for face-to-face communication. Over the past two years I’ve had the privilege of meeting directly with members of Congress and their staffs to educate them about the issues that
IT WAS NOT supposed to be like this. When voters went to the polls in November of 2016, they placed Republicans in control of the executive branch and both houses of Congress for the first time since 2005. By so doing, they expected Washington would
ACROSS CORPORATE America companies tend to announce, well in advance, a leader’s impending departure. These announcements are often followed by the naming of a successor. This best practice approach is designed to minimize the uncertainty among stakeholders as to how the company intends to move
Should you be concerned about another club’s safety program or their lack of any programs? When it comes to compliance with the Occupational Safety and Health Administration’s (OSHA’s) regulations, the answer is yes! OSHA publishes safety violations by type of citation and industry, which can
NET WORTH is a measure commonly used as a statement of how much an entity or individual is worth. Net worth can be calculated for a private club just as it can for any other business. This is a critical measure and something on which
Private clubs prosper in markets characterized by high consumer confidence, growing household income, steady employment statistics and concentrations of high educational attainment. To optimize your market analysis, look for data that demonstrate the strength of these characteristics in your draw area. Most clubs have a
Building strong relationships with members is essential to a club’s success, and in an ideal world all of your members would be happy with your services—but there will always be members who let something small poison their attitude toward the club. As a result, sending