Unless you’ve built a club from the ground up, every one of us has inherited a workforce, and for that matter, a club’s workplace culture. Some of us have walked into organizations where the service culture functions as the cornerstone of the operation and others
The food and alcohol delivery and to-go industries are booming and ever-changing to meet the desires of consumers. As a result, clubs are working overtime to keep up with these trends by offering ready-to-consume food and alcohol to-go or delivered right to members’ homes. However,
H-2B visas can be a great staffing solution for clubs needing help to staff during their busy times of year using temporary foreign workers. Below are some best practices to make your H-2B visa petitions an even greater success! Avoid the numerical cap by utilizing
THE CLUB INDUSTRY is at a crossroads. At the center of the dilemma is an aging population, with baby boomers representing the majority of club members. Logic dictates that the next generation will replace the boomers when they relocate, age out or die. While generation X
OCCAM’S RAZOR is the work of a Franciscan friar and theologian, William of Occam, who reasoned that it is better to keep things simple when attempting to understand complicated ideas. This is good advice for club directors and managers when trying to plan ahead. The confusion
NCA has received an increasing number of information requests on member discipline. Any member discipline process must include notice and an opportunity for the member to be heard. Generally, the process proceeds as follows. COMPLAINT. Complaints can be received from any number of sources: members, employees
MANY GOLF CLUBS today face the decision of when to renovate their golf course. There may be some specific circumstances that confront the daily maintenance and presentation of the golf course. The board of directors, management and members may have various opinions on how the golf
EFFECTIVE BOARDS set goals and work to achieve them. The best, top-performing boards execute an annual self-assessment of their performance. This is the time of year to evaluate how your board performed in 2018. To conduct a proper self-assessment each board should take the following five
The challenges that the private club industry is facing now, and into the foreseeable future, continue to escalate. The decisions that have to be made by club management and boards of directors are not as simple as they used to be in the “good old
Editor’s note: NCA is pleased to introduce a new series of articles on membership development in Club Director. This first article, which focuses on targeting prospects for membership, will share strategies for accessing potential candidates. For many clubs, the combined impact of membership attrition, a