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Category: Club Director

Practice What You Preach: How NCA Walks the Talk

THE NATIONAL CLUB ASSOCIATION (NCA) is a leader in private club advocacy and education, providing a voice for the industry and best practices in critical club areas. However, it takes great work, effort and strategy to achieve the level of success we have earned in

What is the fourth step in a risk management program?

THE THREE RULES OF INSURANCE: Insure anything you cannot afford to lose Do not spend more on insurance than the item is worth It’s not the probability but possible severity of the loss that matters most In the spring 2019 issue of Club Director, I described

Who’s your next new member?

There is no argument that we are in the midst of an unprecedented economic period—now in its 10th year of growth—making it the perfect time for club owners/members and board members to take a step back and really assess how their clubs are faring. If you’ve

Industry Benchmarks: Strategic Monthly Dashboard KPIs

TO ACCURATELY and effectively monitor the health of the club, stakeholder groups must focus on key performance indicators that are appropriate for their role in the organization. While a department manager’s dashboard will include operational KPIs, board members should be focused on high-level, strategic KPIs

How does a club find the best board candidates?

Q  How does a club find the best board candidates? Are there best practices for board succession planning? A  Most public companies and many large nonprofit organizations have an almost unlimited pool of potential candidates to fill open board positions. However, private clubs by their very nature

Phones on the Course: Golfer Preference and Usage

According to a Golf Digest survey of its 233,000 Twitter followers, 43 percent of respondents would be “fine” with no official phone policy or a “common sense” policy at their course, as many golfers accept phone usage so long as it does not interfere with other players.

How can my club capitalize on millennials?

IT’S TIME to fully embrace millennials. According to the Pew Research Center, millennials are expected to surpass baby boomers in 2019 to become the largest living generation in the United States. Born between 1981 and 1996, millennials’ approach to life is different than that of their

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