Bob’s Point of View: Nothing is more demonized in modern management than overtime, a phenomenon created by the 1938 Fair Labor Standards Act, “New Deal” legislation. The intent was to put more people to work. Today, with our low levels of unemployment, both employers and
The National Club Association’s (NCA’s) 2019 National Club Conference was NCA’s biggest and most successful ever. The 16th annual conference was held April 28-30 in Washington, D.C., and featured a full lineup of C-suite level speakers, spectacular social events and numerous networking opportunities. Speakers included
One of the biggest drivers to membership retention and growth is to continually evolve as a club. In today’s world, it is important to stay ahead of what the next generation of members is looking for in a club experience. Facilities are at the core
You already have zero privacy. Get over it. -Scott McNealy, CEO of Sun Microsystems Inc. It is amazing this quote was said in 1999, 20 years ago and before social media impacted every aspect of our life. Today, Sun Microsystem no longer exists except as
Terra S. H. Waldron, CCM, CCE, ECM, is the chief operating officer of Greensboro Country Club in Greensboro, N.C., and chair of the NCA board of directors. Earning and maintaining her certifications, successfully operating several clubs throughout her 35-year career, and leading several industry organizations
In all reality, menus are just a starting point. Organizers of this year’s 122nd International Cheese and Dairy Awards anticipate more than 5,000 entries for a real-life “Game of Thrones” to determine who will sit atop the curds of milk throne (internationalcheeseawards.co.uk). Regardless of how the
In 2008, while serving on the board of my own club, I became aware of a disturbing information gap in the club industry that was affecting the way decisions were being made. The country was in the throes of an economic meltdown, yet the mindset
Cybercrime is growing at a tremendous rate. According to CNBC, it has become a major business opportunity for criminals and is projected to grow to $600 billion in 2019. Cybersecurity is a growing concern for private clubs due to the exclusive nature of these clubs
The following may be used as a quick barometer to evaluate your club’s financial health: Maintain at least a break-even working capital. (e.g., current assets less current liabilities). Most clubs do not have large cash reserves. The reason is that clubs generally operate on a “break
As managers, we all have a certain management style. This transcends to developing a service culture at the club that reflects your vision, that of your members and of course, your staff. Managers at any business or successful organization lead by example. Some managers are more outgoing;