Member loyalty is arguably the most important part of club leadership. Loyal members means a full roster and that makes your job easier. A full roster means higher dues revenue. More capital projects get funded and maintenance bills are no longer such a concern. You do not
For me, the world as I knew it began to change dramatically on March 12 of this year. I was in Las Vegas for the NCAA PAC 12 men’s basketball tournament, which had just been cancelled after the announcement that two NBA players had contracted
It is difficult and potentially premature to predict long term consequences from any crisis when you are in the middle of it, but it does seem likely that a couple of things that came to prominence during the pandemic will stay with us for a
How many times have we found ourselves in a situation where we were “out of the loop” and unaware of a significant social, political or personal event? We all remember such incidents. Usually, they’re simple, humorous lapses, but sometimes, these moments become significant and embarrassing
MILLENNIALS ARE INDIVIDUALS born between 1981 and 1996; there are approximately 83.5 million people in this group, according to the U.S. Census. Much attention has been given to this emerging market for today’s private clubs. In fact, millennials are the future of most private clubs.
Membership in a club is comprised of a series of separate and distinct transactions between the club and the member during the time the individual is a member. These transactions include initiation fees, annual dues, assessments and charges for usage. The Financial Accounting Standards Board
SINCE EARLY MARCH, Club Benchmarking has been monitoring and reporting on the impact of COVID-19 on the club industry based on data gathered through the CB Strategic Monthly Dashboard. Non-dues revenue serves as a proxy for member activity, so it is not surprising that the
Physical distancing. Contact tracing. Mandatory PPE. These are just a few of the terms that even six months ago would have seemed like something out of a movie, but businesses everywhere today are adapting to this new reality and for many, technology is at the
“Out of the 12 candidates, it came down to two, one of whom happened to be named Ralph. At that point, the chairman of the search committee said, `We will not have anybody at this club with the first name of Ralph.’” —John Sibbald, legendary
GEORGE BERNARD SHAW once said, “Progress is impossible without change, and those who cannot change their minds cannot change anything.” In the club industry, the most relentless and dangerous issue in need of change is an obsession with the financial outcomes in F&B that we