“Compassion is passion with a heart.” Anonymous It is clear to all of us that our clubs do much good for our members and the society at large. Some of my best memories are times spent at private clubs for holiday dinners with family and
The following is an excerpt from the upcoming NCA-HFTP cybersecurity whitepaper made in consultation with leading technology and club experts. Special thanks to Noel Wixsom, founder of Country Club Technology Partners for his contributions to the whitepaper. This document provides critical resources to address the
In our spring article, “The Nominating Process,” Dan and I debated the best structure for a private club Nominating Committee, noting that there is no single best structure for all clubs but that certain political considerations inherently may be the drivers. We subtitled the article
Developed by IIICONIC. 1. Clarify Your Purpose Why are you doing this? What is your motivation? What are the benefits and the desired outcomes you want? Agree on a shared understanding of what diversity, equity and inclusion means to you. Obtain buy-in from all stakeholders.
TODAY’S CLUB WORKFORCE brings together four generations under one roof. A 2019 whitepaper by Paychex, Inc., “Potential Benefits of a Multigenerational Workforce” calls it an advantage for employers willing to embrace the idea that the more diverse perspectives a team brings to a problem, the
As I travel the country, I have the opportunity to observe many extraordinary club leaders and see many great clubs. One thing is always consistent with the strongest leaders and clubs: They are fiercely focused on understanding and implementing the industry’s best standards and practices.
April 8, 2021 marks two years since I joined the staff of the National Club Association (NCA), and it would be an understatement to say it’s been quite a remarkable time to be working in Washington on behalf of clubs—and serving as president of a
Airbnb or Marriott? The difference: Luxury. In its purest form, luxury is defined as grandeur and extravagance. But in the case of vacation rentals as compared to hotel accommodations, it’s about having access to, or the luxury of, service and amenities. Hotel perks include housekeeping,
The narrative around pickleball is that it is the fastest growing sport in America because tennis players gravitate to it as they age. The court is smaller, so it is easier on the knees. They can continue to display their racquet skills, while easing the
Most clubs are searching for solutions to rising labor costs and ever-greater member expectations. Some have tried to systemize services and the result has been depersonalizing member services. Beware! The best member services are strictly personal. Behavioral scientists at the University of Hertfordshire in the