Relative to most other industries, clubs have been slow to adopt technological advancements over the past two decades. An abrupt introduction to concepts like virtual member service and remote work over the last 18 months likely has some clubs reconsidering how they prioritize investments in
Most clubs need to refresh and refine their strategic plans in the wake of the novel coronavirus pandemic. Strategic priorities have shifted and, most importantly, members’ wants, needs and expectations have changed. Here are keys to updating your club’s strategic plan and putting it to
Soon, I may write an article where COVID-19 isn’t a relevant part of the story line, but this is not one. There is still too much happening around us as a direct result of the pandemic, and for many—especially those who operate a club with
As a continuation of the National Club Association’s (NCA’s) efforts to provide private club leaders with diversity, equity and inclusion (DEI) resources and insight to better lead and serve their clubs, NCA has worked with Heather Kim Degenhardt-Stifanic, a founder of the inclusion and diversity-focused
As most of you know, the PGA Tour has now surpassed $3 billion in charitable giving. Watching the PGA Tour weekly on television inspires all of us but the most dramatic feature is the give back to the local communities. As a long-term employee of
One thing is for certain, volunteers are passionate about the causes they support. Knowing that club members are volunteering their time on the board or as a committee member, that level of passion is taken to a whole different level. This heightened engagement and involvement
The debates in Washington over a national response to the pandemic and assistance to individuals and businesses impacted by it have at last given way to more routine debates about government funding, infrastructure, health care, labor policy and other programs. The remainder of 2021 looks
As we bask in the glow of the pandemic’s “light at the end of the tunnel,” the demand for private club memberships is at an all-time high, as the Bureau of Economic Analysis reported that high-income consumer spending increased in March 2021 by 45% in
The Metropolitan Club of the City of Washington is a historic and adaptive club with a membership and reputation as notable as the city the club resides. The club was founded in 1863 and sits a block away from the White House with a stunning
“Compassion is passion with a heart.” Anonymous It is clear to all of us that our clubs do much good for our members and the society at large. Some of my best memories are times spent at private clubs for holiday dinners with family and