At the National Club Association, we purposefully use the phrase “club community” instead of “club industry.” This is because clubs are all about and rooted in community—that feeling of fellowship with others. Unfortunately for far too long, the club community wasn’t able to gather. However,
RELATIVE TO MOST OTHER INDUSTRIES, clubs have been slow to adopt technological advancements over the past two decades. An abrupt introduction to concepts like virtual member service and remote work over the last 18 months likely has some clubs reconsidering how they prioritize investments in
The first phase of the strategic planning process should begin with identifying the core values of the club. Once adopted, this critical foundation will help to drive future decisions. The core values among private clubs might seem amazingly similar—including words such as honesty, integrity, transparency,
There seems to be an almost unprecedented number of club facility improvement projects taking place across the country. Many of them are of a size or scope that seemed unimaginable only a few years ago. We’ve monitored the club world for nearly 40 years, and
Most clubs need to refresh and refine their strategic plans in the wake of the novel coronavirus pandemic. Strategic priorities have shifted and, most importantly, members’ wants, needs and expectations have changed. Here are keys to updating your club’s strategic plan and putting it to
If I could go back to my days as a club manager and change my orientation for new board members, there would be a signed commitment asking them to resist the temptation to imprint their own business experience and knowledge on the club. Club Benchmarking’s
Like so many clubs across the country, Columbia Country Club in Chevy Chase, Md., has a 501(c)3 charitable foundation that operates as the philanthropic extension of the club. While the club was founded in 1898, the foundation was not incorporated until the fall of 1997
U.S. Delegate to the Virgin Islands, Stacey Plaskett has served as a staff attorney on the House Committee on Ethics, in the George W. Bush Administration at the Department of Justice, changed parties in 2008, and after an unsuccessful run in 2012, was ele cted
Big lawsuits involving clubs make it into the headlines, and it seems there have been more than normal lately. Clubs can’t avoid all disputes, but there are steps clubs can take in advance to improve the chances that disputes can be handled more privately. Beyond