Skip links

Tag: operations

Opening Doors: The Evolving Role of Women in Private Clubs

Women’s traditional role in society has been evolving for decades, and according to the Bureau of Labor Statistics, almost 40 percent of working wives now earn more than their husbands. Women began graduating from college in greater numbers than men in 1985 and a recent article in USA

The Cost of Employee Turnover: Retention and Loyalty Drivers

Editor’s note: The following article is adapted from NCA’s newest publication, HR Management: Best Practices for Private Clubs. One of the goals in most organizations is to maintain a strong, engaged and productive workforce. When employee turnover is high, clubs face numerous added costs in terms

The Club Business Model: Realities of Revenue in a Private Club

In any business, strategic leadership demands consideration of one essential question: How can we deliver value to our customers in a way that fulfills our financial objectives? The answer to that question shapes the company’s business model. In most cases, it’s fairly simple—a company creates

How to Hire the Best Catering Director for Your Club

We have all heard the old saying many times, “hire the right people for the right positions.” Sounds great. Very logical. But, what does this mean exactly and how do you go about doing this? For the club’s catering department, this will first require an

Technology Decisions: An Operational Approach

I’d like to tell you that selecting the right technology for your club is not as difficult as you may think. But, I’d be lying. There is no “easy button,” no magic formula and no one single person who will give you the answer. It

X