Of all the factors that contribute to member satisfaction, dining is the most important, because it is the most universal in its appeal and use. While not everyone uses other recreational facilities and amenities offered by a club, arguably everyone who is part of a
In a recent study of the 4,000-plus private clubs in North America, GGA Partners found almost nine in 10 clubs are full and experiencing significant waitlist growth. Certainly, the pandemic has brought unprecedented growth to private clubs. The question now is how clubs will retain
Member loyalty is arguably the most important part of club leadership. Loyal members means a full roster and that makes your job easier. A full roster means higher dues revenue. More capital projects get funded and maintenance bills are no longer such a concern. You do not
The Challenge: Amarillo’s bill for deferred maintenance came due in 2012. A steep assessment led to the exit of about 150 families—substantially more than they had anticipated. The Great Recession delayed much-needed maintenance and improvement projects for clubs. When Amarillo Country Club finally counted the