Q: How do you find the right interim GM and ensure his or her success? A: Filling a management gap can be a time of high anxiety for membership and particularly for staff. There is uncertainty around what is happening and how it will affect them,
Q How can the club president do an effective job of reviewing the general manager’s performance? How do you measure success in the GM review? A General manager reviews are often a difficult process when conducted by board presidents, most of whom are successful executives but do
Editor’s note: This article is based on the program, “The Board-CEO Partnership,” presented at the National Club Conference in April. In today’s environment, effective oversight and direction are as important for private clubs as they are for businesses in the corporate world. Often, there are
Number: 70% – The percentage of club industry experts who see a continued problem with excessive board involvement in a club’s daily affairs (“micro-management”). In order for club operations to run smoothly and for members to make the most of their club experience, it’s crucial
Q: Has the recent recession brought about changes in the role GMs play at private clubs? If so, what is changing? A: As a firm, our responsibility is to ensure that a club’s key leadership positions are filled by talent that matches the club’s culture and
Q What are the nonmonetary top trends in GM compensation packages? A Over the years, there has been a sea change in compensation for private club general managers. During the 70s, 80s and 90s, GM salaries were typically lower, though many may have included a variety of
Q How can the club president do an effective job of reviewing the general manager’s performance? How do you measure success in the GM review? A General manager reviews are often a difficult process when conducted by board presidents, most of whom are successful executives but do