FEATURES Once More Unto the Break: Revisiting the Board Policies Manual How a Club Works: Back to Basics Getting to What Matters in Member Satisfaction Executive Sessions: What, When, How and Why The Brave New World of Online Voting
More than two decades ago there was a push for private clubs to adopt the chief operating officer model of governance, whereby club boards were encouraged to clearly delineate their role of governing at a strategic level and the general manager’s role as managing club
The Country Club in Brookline, Mass., has a 12-person board, nine of whom chair major committees. The three-person executive committee consists of the president, treasurer and secretary, who all also serve on the board, and we have a significant number of other committees and subcommittees.
The club industry is not immune from career volatility for even the most accomplished managers, with the resumes of many top GMs including a series of hops, skips and jumps as they seek to find a place that provides professional security and satisfaction. But examples
Prior to joining Club Benchmarking as CEO in 2017, I enjoyed a wonderful career in club management that began in 1984. Along the way I had the benefit of many exceptional teachers, but when economic turmoil began to shake the club industry in 2007, I