Operational excellence is easy to talk about and hard to sustain. In a busy club, standards slip not because people stop caring, but because the day gets in the way. Different departments work in different ways. Knowledge lives in a few people's heads. The work gets done, but no one has a clear view of whether it was done well, or done at all.
For this session Sam Barbee of Obbi Club is joined by Ed Chapman, CEO of Royal Auckland & Grange and co-host of the Behind the Gates podcast, for an honest conversation about what it takes to run a club to a standard and keep it there.
How do you set one standard across greenkeeping, kitchen, F&B and facilities when each team works so differently? How do you build accountability without drowning your managers in paperwork? And how do you spot the patterns that tell you something is about to go wrong before it does?
We will share what NCA members told us in the 2025 Safety and Compliance Report, along with five principles used by clubs that hold their standard whatever systems they run. Useful for GMs and COOs, and for the department heads who deliver that standard every day.
Practical thinking drawn from clubs on three continents, with plenty of room for discussion.
Sam Barbee, Director, Obbi Club
This webcast is free to current NCA Member Clubs’ Staff and Board of Directors, and $99 for non-NCA Members. NCA members must be logged in to www.nationalclub.org to receive free registration.
