Private clubs thrive on tradition, respect and community, but in recent years, many clubs have seen a rise in member conduct issues due to fast-tracked onboarding and vague behavioral expectations. This webcast will explore how leading clubs are returning to structured onboarding and formal grievance processes to protect culture and cohesion.
Drawing from real-world examples and current best practices, this session will equip club leaders with tools to elevate member behavior standards and maintain harmony. Whether you're revamping outdated procedures or starting from scratch, you’ll walk away with actionable insights tailored to today’s private club environment.
Key takeaways include:
- Proven methods for creating structured, sponsor-led member onboarding programs that support long-term integration.
- How to form, train and manage a fair, transparent and confidential grievance or disciplinary committee.
- Key components of a well-written disciplinary committee charter that upholds due process and accountability.
- Practical strategies to reduce disciplinary issues through proactive communication and cultural reinforcement.
- A roadmap for combining onboarding excellence with consistent enforcement to strengthen club values and community.
Presented by:
Thomas B. Wallace III, CCM, CCE, ECM, Partner, KOPPLIN KUEBLER & WALLACE
Michael G. Smith, CCM, CCE, ECM, Search & Consulting Executive, KOPPLIN KUEBLER & WALLACE
Moderated by:
John C. Good, Director, Events, Technology & Member Engagement, National Club Association
This webcast is free to the entire Private Club Community.
John Good
good@nationalclub.org
202-684-8749