Educating club employees on safety requirements should be a priority—and the following Federal OSHA list is mandatory for most clubs: Emergency egress routes and roll call areas Hazard communication training for the chemicals employees may encounter in the workplace Personal Protective Equipment training on how
Educating club employees on safety requirements should be a priority—and the following Federal OSHA list is mandatory for most clubs: Emergency egress routes and roll call areas Hazard communication training for the chemicals employees may encounter in the workplace Personal Protective Equipment training on how
Farmington Country Club in Charlottesville, Va., is renowned for its Southern hospitality, beautifully landscaped grounds and its historic architecture from Thomas Jefferson. Set in a vibrant college community and catering to 2,500 members, including 1,450 non-resident members, Farmington Country Club has an unmistakable energy that
How do you find passionate, enthusiastic, servant leaders—trained and experienced in private clubs—to fill management positions at your club? This labor challenge can be even more difficult when the club is seasonal and not located in a large city. Chief Operating Officer Patrick DeLozier of
Private club dining is renowned not only for the quality of the food but also for the ambiance and service. While the menu options are best left to the chef, the service expectations inherent in club dining lie with the waitstaff. Members and guests expect
In general, a better-trained employee is a more effective employee. In order for a club team to operate like a well-oiled machine, training must be thought of as an ongoing initiative rather than a one-off first week requirement. In the New Year, set goals, train
Employee training can be conducted in two primary ways: on the job or off the job. On-the-job training is most common, enabling the trainee to work with an experienced employee or trainer to work through issues in the actual work setting—helping to improve performance, learn
In the private club world, service and culture are vital to making the member experience worthwhile. For employees to best serve both the club and its members, employees should have a broad understanding of the club, its members’ needs, and their own place within the